# Agent workspace

- [Custom App example and step-by-step tutorial](/use-cases/agent-workspace/custom-app-example-and-step-by-step-tutorial.md)
- [Get Started](/use-cases/agent-workspace/custom-app-example-and-step-by-step-tutorial/get-started.md): Welcome, in this documentation, you will learn how to setup your environment to create a custom app and some tools to send informations to the desk using NextJS.
- [Work with the Desk](/use-cases/agent-workspace/custom-app-example-and-step-by-step-tutorial/work-with-the-desk.md): This tutorial explain how to interact and make actions with the desk.
- [Intent / Trigger](/use-cases/agent-workspace/custom-app-example-and-step-by-step-tutorial/intent-trigger.md): In this part, you will learn how to receive and use the client's message. The purpose is to analyze what the client sends and identify key words for your app to use.
- [JWT](/use-cases/agent-workspace/custom-app-example-and-step-by-step-tutorial/jwt.md): JWT stands for Json Web Tokens, they are encrypted Json objects sent by the website. We use them to transmit confidential informations or verify your identity
- [References](/use-cases/agent-workspace/custom-app-example-and-step-by-step-tutorial/references.md)