Developer Platform
  • Home
  • Getting Started
    • General Information
    • Features Overview
    • Security
  • APPs
    • Public Apps
      • Shopify
      • Salesforce
      • Zendesk
      • Google Analytics
    • Build your App
      • Getting started
      • My Apps
      • App information
      • App Parameters
      • App Plugins
      • Add Webhooks
      • Submit your Apps
      • App security
      • Developer Policy
  • Use Cases
    • Copilots
      • Product Catalog sync through API
      • FAQ sync through API
    • Visitor experience
      • Integrating custom buttons into your site
      • Check availability before escalating to iAdvize
      • Authenticated Messaging
        • Introduction
        • Web client-side implementation
          • Authenticated Messaging overview
          • Brief timeline of the integration process
          • How to enable authenticated mode in the administration portal?
          • How to implement the customer authentication backend (token provider)?
          • How to authenticate with iAdvize in client's website?
          • How to deal with activation success or failure?
          • How to logout?
          • Compatibility with Mobile SDK
          • FAQ
        • Web backend implementation
          • Important information and recommendations
          • Signature and Encryption Detailed Process
          • Technical backend implementation
          • FAQ
      • Cross-domain Conversation Continuity
      • Customize replies with Markdown
    • Agent workspace
      • Custom App example and step-by-step tutorial
        • Get Started
        • Work with the Desk
        • Intent / Trigger
        • JWT
        • References
    • Administration
      • Users
        • SAML SSO Authentication - Implementation Guide
        • Create, update and delete users via API
        • Manage the availability of your users with the iAdvize API
        • Integrate the iAdvize conversation panel into an existing tool
    • Data & Analytics
      • Anonymize a conversation or visitor data
      • Create a custom dashboard
      • Find contact data using GraphQL
      • Retrieve conversations data
      • Retrieve messages exchanged within a conversation
  • Technologies
    • GraphQL API
      • Terminology
      • Reference
      • Authentication
      • Schema lifecycle
      • Error Management
      • Pagination
    • REST API (partially deprecated)
      • Statistic
      • Group (deprecated)
      • Call meeting
      • Operator (deprecated)
      • Skill (deprecated)
      • Transaction (deprecated)
      • Visitor (deprecated)
    • Webhooks
      • Reference
      • Guides
    • Desk events
      • Reference
    • Web & Mobile SDK
      • Javascript Web SDK
        • Reference
      • Javascript Callbacks
        • Reference
        • Guides
      • Mobile SDK
        • Fourme (latest)
        • Epoisses
        • Dauphin
        • Cantal
        • 🤝Support Policy
        • 🤔Frequently Asked Questions
    • Custom App
    • External Bot
      • Implementation
        • Configuration flow
        • Conversation flow
        • Conversation objects
      • Configuration
      • FAQ
      • Best practices
Powered by GitBook
On this page

Was this helpful?

  1. Use Cases

Agent workspace

PreviousCustomize replies with MarkdownNextCustom App example and step-by-step tutorial

Last updated 1 year ago

Was this helpful?

Custom App example and step-by-step tutorial