# Understand production indicators

The `productionIndicator` query provides a **real-time snapshot** of your team's **current conversation load** on the iAdvize platform. It is designed to help you **track ongoing activity and operational load** at any given moment.

## What is the `productionIndicator` query for?

This query returns high-level indicators that reflect the **live state of conversations** being handled by your agents or bots.&#x20;

## Response fields

The response from `productionIndicator` includes the following **three metrics**:

#### 1.  `pendingConversationsCount` (Int)

The number of conversations that are **awaiting an agent or bot response** (meaning the first message hasn't been handled yet).

#### 2. `snoozedConversationsCount` (Int)

The number of conversations that are **temporarily snoozed**. These are ongoing conversations that have been paused by an agent or automation logic and will resume later.

#### 3.  `onGoingConversationsCount` (Int)

The total number of conversations currently being **actively handled** by an agent or bot.



## Next steps

To test this query or see the full schema, visit the [iAdvize GraphQL Explorer](https://graphql.iadvize.dev/queries/productionIndicator).

