Reference

Event	Description
CONVERSATION_ADDED	A new conversation pops in the operator's desk or the desk is refreshed with a previously opened conversation.
CONVERSATION_FOCUSED	The conversation gets the focus because: - It’s the only one on the iAdvize desk - The operator clicks on it - Another conversation is removed from the desk and this conversation is "elected" to receive the focus
CONVERSATION_FOCUS_LOST	The operator clicks on another conversation or the operator closes, snoozes or transfers the conversation.
CONVERSATION_STATE_BOX_CLICKED	Triggered each time the operator clicks on a state box (=“conversation tab” on the left)
CONVERSATION_VISITOR_UPDATED	Triggered each time iAdvize discovers new information about the visitor: - When the conversation is added to the iAdvize desk - When the visitor authenticates (even during a conversation) - When the operator edits the visitor's information from the console - etc.
CONVERSATION_REMOVED	The conversation disappears from the desk because the conversation is closed, snoozed, or transferred.

CONVERSATION_ADDED

CONVERSATION_ADDED { 
    "event": "com.iadvize.desk.CONVERSATION_ADDED", 
    "conversationId": "c1750366-9483-4372-a57d-844da14071c6", 
    "projectId": 1234 
}

CONVERSATION_FOCUSED

CONVERSATION_FOCUSED { 
    "event": "com.iadvize.desk.CONVERSATION_FOCUSED", 
    "conversationId": "c1750366-9483-4372-a57d-844da14071c6" 
}

CONVERSATION_FOCUS_LOST

CONVERSATION_FOCUS_LOST { 
    "event": "com.iadvize.desk.CONVERSATION_FOCUS_LOST", 
    "conversationId": "c1750366-9483-4372-a57d-844da14071c6" 
}

CONVERSATION_STATE_BOX_CLICKED

CONVERSATION_STATE_BOX_CLICKED { 
    "event": "com.iadvize.desk.CONVERSATION_STATE_BOX_CLICKED", 
    "conversationId": "93d86726-aaf7-4962-877e-104c577d86ae" 
}

CONVERSATION_VISITOR_UPDATED

CONVERSATION_VISITOR_UPDATED { 
    "event": "com.iadvize.desk.CONVERSATION_VISITOR_UPDATED", 
    "conversationId": "c1750366-9483-4372-a57d-844da14071c6", 
    "visitor": { 
        ...allKnownIAdvizeFields 
    } 
} 

The allKnownIAdvizeFields refers to the visitor fields available in an iAdvize visitor profile.

CONVERSATION_REMOVED

CONVERSATION_REMOVED { 
    "event": "com.iadvize.desk.CONVERSATION_REMOVED", 
    "conversationId": "c1750366-9483-4372-a57d-844da14071c6" 
}