Web client-side implementation

This article is intended for developers who will be doing the front integration.

In this section, you will learn how to :

• Enable authenticated mode

• Setup authentication

• Sign-in

• Logout

• Deal with activation success or failure

• Deal with visitor identity expiration.

	Conversation scenario	Scenario
1	Across multiple computers / browsers	Sarah visits the website on her personal mobile Sarah starts a conversation as an anonymous visitor Sarah authenticates in the customer space, and can continue her conversation Sarah visits again the day after (whatever the delay) on her professional computer Sarah authenticates in the customer space Sarah sees her ongoing conversation again
2	Across mobile site & mobile app of the brand using one device Only available Q3 2022	Sarah visits the mobile site on her smartphone / tablet etc. Sarah starts a conversation as an anonymous visitor Sarah’s conversation is closed or not by an agent Sarah visits the mobile app on her smartphone / tablet etc. Sarah authenticates in the customer space Sarah doesn’t see her ongoing conversation or closed conversation, she can just see the last authenticated conversation
3	Multiple on-going conversation	Sarah visits the mobile site on her smartphone / tablet etc. Sarah authenticates in the customer space Sarah starts a conversation, but leaves it open Sarah visits again the day after (whatever the delay) on her computer Sarah starts a conversation as an anonymous visitor Sarah authenticates in her customer space Sarah starts a conversation Sarah sees the on-going conversation she created on her smartphone, and she can’t continue the anonymous conversation she just created. If she wants to get back at her anonymous conversation, she has to logout.
4	Expired Session	Sarah visits the mobile site on her smartphone / tablet etc. Sarah authenticates in the customer space Sarah starts a conversation, and leaves it open Sarah leaves the site without logout, and visits again the day after (whatever the delay) on her smartphone / tablet etc. The session has expired, she’s not authenticated anymore. She can’t see anymore the conversation. Sarah authenticates in the customer space Sarah sees her ongoing conversation again
5	Multiple visitors	Sarah visits the website on her family computer Sarah starts a conversation as an anonymous visitor Sarah’s conversation is not closed by an agent Sarah leave the website Paul visits the website the day after (whatever the delay) on the same computer Paul authenticates in the customer space If Paul never had an authenticated conversation before, he sees Sarah’s on-going anonymous conversation. But if he already have one, then he sees his conversation and not Sarah’s.