App Plugins

Use plugins to enhance the iAdvize interface by adding or editing predefined features.

Plugins are basically HTTP endpoints whose json responses fit the plugin json-schema. For each plugin one or more endpoint have to be defined. When a plugin is used on user interface, we will make a GET http call to endpoint with documented query parameters. Your http response have to comply with plugin json-schema. You can find a link of the json schema below each plugin route. It can be used to validate your http responses on your side.

The plugins already available are:

• The product List (on the discussion panel)

• The customer information (on the discussion panel)

• The conversation closing form (on the discussion panel)

• Custom App (on the discussion panel)

• The bot (add an external bot within iadvize chatbox)

Product list

The integration of the product list enables iAdvize's Console panel users to browse a product catalog from the iAdvize discussion panel. Agents can look for a product while they are chatting and send it in just a click within their conversation.

Products are displayed in a popup window just over the conversations view: When shared, visitors can see their image, title, availability and price. By clicking on the "view product" button, visitors are redirected to the product page on your website.

Product list

Add the Product list plugin

To make sure your connector uses the Product list plugin correctly, all you have to do is to declare:

• The product list URL - this is your catalog’s URL

• The categories url - this is where your connector will get the list of your product categories

Categories data

Request - GET method

Query parameter	Description	Values
idConnectorVersion	Connector version id	?idConnectorVersion=c008849d-7cb1-40ca-9503-d6df2c5cddd8
idParent	Unique identifier of the parent category	?idParent=123
idWebsite	Unique identifier of the website on which your connector is installed	?idWebsite=ha-123
idOperator	Unique identifier of the operator loading the categories	?idOperator=9999
limit	Maximum number of resources per page	?limit=10
offset	Number of resources skipped before beginning to return resources	?offset=10

Response - Array of categories

[
    {
        "id": "123",
        "idParent": "123",
        "label": "category",
        "products": [
            "123",
            "456"
        ],
        "productsCount": 3
    },
    {
        "id": "456",
        "idParent": null,
        "label": "category",
        "products": null,
        "productsCount": 7
    }
 ]

Field	Description	Values	Required
id	Unique identifier	Integer	✓
idParent	Unique identifier of the parent category	Integer
label	Label	String	✓
products	products	Array of strings
productsCount	Number of products	Integer	✓

You can validate your response data format with the associated json schema

Products data

Request - GET method

Query parameter	Description	Values
idConnectorVersion	Connector version id	?idConnectorVersion=c008849d-7cb1-40ca-9503-d6df2c5cddd8
idCategory	Category id	?idCategory=123
idWebsite	Unique identifier of the website on which your connector is installed	?idWebsite=ha-123
idOperator	Unique identifier of the operator loading the products	?idOperator=9999
limit	Maximum number of resources per page	?limit=10
offset	Number of resources skipped before beginning to return resources	?offset=10
searchQuery	Product search query	?searchQuery=query

Response - Array of products

[
    {
        "id": "123",
        "title": "Product's title",
        "productUrl": "http://www.e-commerce.com/url-product",
        "brand": "brand",
        "description": "product's description",
        "shortDescription": "shrot description",
        "available": true,
        "imageUrl": "http://www.e-commerce.com/url-product-image.jpg",
        "reference": "reference",
        "priceCatalog": "99.9 €",
        "pricePromotion": "90 €",
        "priceSpecial": "80 €"
    },
    {
        "id": "456",
        "title": "Product's title",
        "productUrl": "http://www.e-commerce.com/url-product",
        "brand": null,
        "description": "product's description",
        "shortDescription": null,
        "available": true,
        "imageUrl": "http://www.e-commerce.com/url-product-image.jpg",
        "reference": null,
        "priceCatalog": "9.9 €",
        "pricePromotion": null,
        "priceSpecial": null
    }
]

Field	Description	Values	Required
id	Unique identifier	Integer	✓
title	Title	String	✓
productUrl	Product's url	String	✓
brand	Brand	String
description	Description	String	✓
shortDescription	Short description	String
available	Availability	Boolean
imageUrl	Image's url	String	✓
reference	Reference	String	✓
priceCatalog	Price catalog	String	✓
pricePromotion	Price promotion	String
priceSpecial	Price special	String

You can validate your response data format with the associated json schema.

Customer information

The customer information plugin enables iAdvize's Console panel users to access to customer information in a single click. Agents can overview the customer information in a new window while they are chatting. Operators can then edit it or simply look for information.

To be able to retrieve the customer information, iAdvize must be able to identify the visitor thanks to an email and/or an external ID.

Customer information

Add the customer information plugin In order to set the right plugin parameters, all you have to do is to declare:

• The customer information URL - this is your customer information URL (mandatory).

• The customer information action URL - This URL will be triggered, if agent click on ACTION type field. This field is not mandatory.

Customer information data

Request - GET method

Query parameter	Description	Values
emailVisitor	Visitor email	?emailVisitor=[e-mail]
idConnectorVersion	Connector version id	?idConnectorVersion=c008849d-7cb1-40ca-9503-d6df2c5cddd8
idVisitorExternal	Visitor external id	?idVisitorExternal=123
idVisitorUnique	Visitor unique id	?idVisitorUnique=a7b94266db827c5b8f04586e8e543abd4b7e976e9a723
idWebsite	Unique identifier of the website on which your connector is installed	?idWebsite=ha-123
operatorLocale	Operator locale	?operatorLocale=en
idOperator	Unique identifier of the operator loading the visitor profile	?idOperator=9999

Response - Array of fields

[
    {
        "id":"crm_profile_link",
        "label": "CRM profile",
        "value": "https://www.crm.fr/customer-information",
        "fieldType":"URL"
    },
    {
        "id":"crm_visitor_tag",
        "label": "CRM tag",
        "value": "tag",
        "fieldType": "TEXT"
    },
    {
        "id":"crm_create_case_action",
        "label": "Create a case",
        "value": "OPEN_CASE",
        "fieldType": "ACTION"
    }
]

Field	Description	Values	Required
id	Unique identifier	String	✓
label	Label	String	✓
value	Value	String	✓
fieldType	Field type	ACTION, TEXT or URL	✓

You can validate your response data format with the associated json schema.

Customer information action URL

Request - POST method

Body parameters	Description	Values
action	Action to execute on the connector	OPEN_CASE
idConnectorVersion	Connector version id	c008849d-7cb1-40ca-9503-d6df2c5cddd8
idVisitorUnique	Visitor unique id	a7b94266db827c5b8f04586e8e543abd4b7e976e9a723
idWebsite	Unique identifier of the website on which your connector is installed	ha-123
idConversation	Identifier of the current conversation	ha-123
idOperator	Operator identifier who has clicked on the action	ha-12345

Response - Array of fields

{
    "success": true,
    "message": "Case created with success"
}

Field	Description	Values	Required
success	Result of the action	Boolean	✓
message	Result message of the action	String

You can validate your response data format with the associated json schema.

Conversation closing form

The conversation closing form plugin enables iAdvize's Console panel users to provide additional information manually at the end of conversation. This plugin is only available for Chat / Call and Video channels. 3rd part channels are not supported.

Conversation closing form plugin

Add the conversation closing form plugin

In order to set the right plugin parameters, all you have to do is to declare:

• The connector URL - this is your form's url

Conversation Closing Form data

Request - GET method

Query parameter	Description	Values
idConnectorVersion	Connector version id	?idConnectorVersion=c008849d-7cb1-40ca-9503-d6df2c5cddd8
idWebsite	Unique identifier of the associated website (assigned to you by iAdvize)	?idWebsite=ha-123
operatorLocale	Operator locale	?operatorLocale=en
idOperator	Unique identifier of the operator loading the form	?idOperator=9999

Response - Array of inputs

Field	Description	Values	Required
id	Unique identifier	string	✓
idParent	Parent identifier, if the field depends on it	string
label	Label	string	✓
fieldType	Field type	TEXT, CHECKBOX, SELECT, TEXTAREA, INTEGER or DECIMAL	✓
isRequired	Required	Boolean	✓
options	List of options object for SELECT type	array
options.label	Label displayed for this option	string	✓
options.value	Value saved when option is selected	string	✓
conditionalValue	Value of the parent field that determines whether this field is displayed	string

[
    {
        "id": "create_crm_ticket",
        "label": "Create a CRM ticket",
        "fieldType": "CHECKBOX",
        "isRequired": true
    },
    {
        "id": "brand_name",
        "label": "Brand name",
        "fieldType": "TEXT",
        "isRequired": true
    },
    {
        "id": "brand_description",
        "label": "Brand name brings a totally new concept \n to their customers.",
        "fieldType": "TEXTAREA",
        "isRequired": true
    },
    {
        "id": "ticket_priority",
        "idParent": "create_crm_ticket",
        "label": "Priority",
        "fieldType": "SELECT",
        "isRequired": true,
        "options": [
            {
                "label": "Major",
                "value": "MAJOR"
            },
            {
                "label": "Minor",
                "value": "MINOR"
            },
            {
                "label": "Trivial",
                "value": "TRIVIAL"
            }
        ]
    },
    {
        "id": "ticket_priority_major_description",
        "label": "Major description",
        "fieldType": "TEXTAREA",
        "isRequired": true,
        "idParent": "ticket_priority",
        "conditionalValue": "MAJOR"
    },
    {
        "id": "order_id",
        "label": "The order id related to the claim",
        "fieldType": "INTEGER",
        "isRequired": false
    },
    {
        "id": "order_discount",
        "label": "The discount granted to the customer",
        "fieldType": "DECIMAL",
        "isRequired": false
    }
]

You can validate your response data format with the associated json schema.

⚠️ iAdvize can save up to 1024 characters in each field

Custom App

Custom App extends the capabilities of the Desk by allowing our clients to embed their own apps in a dedicated panel.

Read more about Custom App technology

External bots

Let your bot interact with online visitors directly within iAdvize’s chatbox. The External Bot plugin enables iAdvize's Admins and Managers to create users with the role “bot” from iAdvize’s administration. The scenario and availability of the bot are managed by your app.

Read more about External Bot technology