App Plugins

Use plugins to enhance the iAdvize interface by adding or editing predefined features.

Plugins are basically HTTP endpoints whose json responses fit the plugin json-schema. For each plugin one or more endpoint have to be defined. When a plugin is used on user interface, we will make a GET http call to endpoint with documented query parameters. Your http response have to comply with plugin json-schema. You can find a link of the json schema below each plugin route. It can be used to validate your http responses on your side.

The plugins already available are:

• The product List (on the discussion panel)

• The customer information (on the discussion panel)

• The conversation closing form (on the discussion panel)

• Custom App (on the discussion panel)

• The bot (add an external bot within iadvize chatbox)

Product list

The integration of the product list enables iAdvize's Console panel users to browse a product catalog from the iAdvize discussion panel. Agents can look for a product while they are chatting and send it in just a click within their conversation.

Products are displayed in a popup window just over the conversations view: When shared, visitors can see their image, title, availability and price. By clicking on the "view product" button, visitors are redirected to the product page on your website.

Add the Product list plugin

To make sure your connector uses the Product list plugin correctly, all you have to do is to declare:

• The product list URL - this is your catalog’s URL

• The categories url - this is where your connector will get the list of your product categories

Categories data

Request - GET method

Response - Array of categories

[
    {
        "id": "123",
        "idParent": "123",
        "label": "category",
        "products": [
            "123",
            "456"
        ],
        "productsCount": 3
    },
    {
        "id": "456",
        "idParent": null,
        "label": "category",
        "products": null,
        "productsCount": 7
    }
 ]

You can validate your response data format with the associated json schema

Products data

Request - GET method

Response - Array of products

[
    {
        "id": "123",
        "title": "Product's title",
        "productUrl": "http://www.e-commerce.com/url-product",
        "brand": "brand",
        "description": "product's description",
        "shortDescription": "shrot description",
        "available": true,
        "imageUrl": "http://www.e-commerce.com/url-product-image.jpg",
        "reference": "reference",
        "priceCatalog": "99.9 €",
        "pricePromotion": "90 €",
        "priceSpecial": "80 €"
    },
    {
        "id": "456",
        "title": "Product's title",
        "productUrl": "http://www.e-commerce.com/url-product",
        "brand": null,
        "description": "product's description",
        "shortDescription": null,
        "available": true,
        "imageUrl": "http://www.e-commerce.com/url-product-image.jpg",
        "reference": null,
        "priceCatalog": "9.9 €",
        "pricePromotion": null,
        "priceSpecial": null
    }
]

You can validate your response data format with the associated json schema.

Customer information

The customer information plugin enables iAdvize's Console panel users to access to customer information in a single click. Agents can overview the customer information in a new window while they are chatting. Operators can then edit it or simply look for information.

To be able to retrieve the customer information, iAdvize must be able to identify the visitor thanks to an email and/or an external ID.

Add the customer information plugin In order to set the right plugin parameters, all you have to do is to declare:

• The customer information URL - this is your customer information URL (mandatory).

• The customer information action URL - This URL will be triggered, if agent click on ACTION type field. This field is not mandatory.

Customer information data

Request - GET method

Response - Array of fields

[
    {
        "id":"crm_profile_link",
        "label": "CRM profile",
        "value": "https://www.crm.fr/customer-information",
        "fieldType":"URL"
    },
    {
        "id":"crm_visitor_tag",
        "label": "CRM tag",
        "value": "tag",
        "fieldType": "TEXT"
    },
    {
        "id":"crm_create_case_action",
        "label": "Create a case",
        "value": "OPEN_CASE",
        "fieldType": "ACTION"
    }
]

You can validate your response data format with the associated json schema.

Customer information action URL

Request - POST method

Response - Array of fields

{
    "success": true,
    "message": "Case created with success"
}

You can validate your response data format with the associated json schema.

Conversation closing form

The conversation closing form plugin enables iAdvize's Console panel users to provide additional information manually at the end of conversation. This plugin is only available for Chat / Call and Video channels. 3rd part channels are not supported.

Add the conversation closing form plugin

In order to set the right plugin parameters, all you have to do is to declare:

• The connector URL - this is your form's url

Conversation Closing Form data

Request - GET method

Response - Array of inputs

[
    {
        "id": "create_crm_ticket",
        "label": "Create a CRM ticket",
        "fieldType": "CHECKBOX",
        "isRequired": true
    },
    {
        "id": "brand_name",
        "label": "Brand name",
        "fieldType": "TEXT",
        "isRequired": true
    },
    {
        "id": "brand_description",
        "label": "Brand name brings a totally new concept \n to their customers.",
        "fieldType": "TEXTAREA",
        "isRequired": true
    },
    {
        "id": "ticket_priority",
        "idParent": "create_crm_ticket",
        "label": "Priority",
        "fieldType": "SELECT",
        "isRequired": true,
        "options": [
            {
                "label": "Major",
                "value": "MAJOR"
            },
            {
                "label": "Minor",
                "value": "MINOR"
            },
            {
                "label": "Trivial",
                "value": "TRIVIAL"
            }
        ]
    },
    {
        "id": "order_id",
        "label": "The order id related to the claim",
        "fieldType": "INTEGER",
        "isRequired": false
    },
    {
        "id": "order_discount",
        "label": "The discount granted to the customer",
        "fieldType": "DECIMAL",
        "isRequired": false
    }
]

You can validate your response data format with the associated json schema.

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Custom App

Custom App extends the capabilities of the Desk by allowing our clients to embed their own apps in a dedicated panel.

Read more about Custom App technology

External bots

Let your bot interact with online visitors directly within iAdvize’s chatbox. The External Bot plugin enables iAdvize's Admins and Managers to create users with the role “bot” from iAdvize’s administration. The scenario and availability of the bot are managed by your app.

Read more about External Bot technology