Developer Platform
  • Home
  • Getting Started
    • General Information
    • Features Overview
    • Security
  • APPs
    • Public Apps
      • Shopify
      • Salesforce
      • Zendesk
      • Google Analytics
    • Build your App
      • Getting started
      • My Apps
      • App information
      • App Parameters
      • App Plugins
      • Add Webhooks
      • Submit your Apps
      • App security
      • Developer Policy
  • Use Cases
    • Copilots
      • Product Catalog sync through API
      • FAQ sync through API
    • Visitor experience
      • Integrating custom buttons into your site
      • Check availability before escalating to iAdvize
      • Authenticated Messaging
        • Introduction
        • Web client-side implementation
          • Authenticated Messaging overview
          • Brief timeline of the integration process
          • How to enable authenticated mode in the administration portal?
          • How to implement the customer authentication backend (token provider)?
          • How to authenticate with iAdvize in client's website?
          • How to deal with activation success or failure?
          • How to logout?
          • Compatibility with Mobile SDK
          • FAQ
        • Web backend implementation
          • Important information and recommendations
          • Signature and Encryption Detailed Process
          • Technical backend implementation
          • FAQ
      • Cross-domain Conversation Continuity
      • Customize replies with Markdown
    • Agent workspace
      • Custom App example and step-by-step tutorial
        • Get Started
        • Work with the Desk
        • Intent / Trigger
        • JWT
        • References
    • Administration
      • Users
        • SAML SSO Authentication - Implementation Guide
        • Create, update and delete users via API
        • Manage the availability of your users with the iAdvize API
        • Integrate the iAdvize conversation panel into an existing tool
    • Data & Analytics
      • Anonymize a conversation or visitor data
      • Create a custom dashboard
      • Find contact data using GraphQL
      • Retrieve conversations data
      • Retrieve messages exchanged within a conversation
  • Technologies
    • GraphQL API
      • Terminology
      • Reference
      • Authentication
      • Schema lifecycle
      • Error Management
      • Pagination
    • REST API (partially deprecated)
      • Statistic
      • Group (deprecated)
      • Call meeting
      • Operator (deprecated)
      • Skill (deprecated)
      • Transaction (deprecated)
      • Visitor (deprecated)
    • Webhooks
      • Reference
      • Guides
    • Desk events
      • Reference
    • Web & Mobile SDK
      • Javascript Web SDK
        • Reference
      • Javascript Callbacks
        • Reference
        • Guides
      • Mobile SDK
        • Fourme (latest)
        • Epoisses
        • Dauphin
        • Cantal
        • 🤝Support Policy
        • 🤔Frequently Asked Questions
    • Custom App
    • External Bot
      • Implementation
        • Configuration flow
        • Conversation flow
        • Conversation objects
      • Configuration
      • FAQ
      • Best practices
Powered by GitBook
On this page
  • Overview
  • Context
  • Objectives
  • Prerequisites
  • Steps to follow

Was this helpful?

  1. Use Cases
  2. Agent workspace

Custom App example and step-by-step tutorial

PreviousAgent workspaceNextGet Started

Last updated 1 year ago

Was this helpful?

Overview

Context

You will learn how to set up your environment to create a custom app and the tools to interact with the desk using NextJS.

A complete breakdown of our guidelines for Conversation Panel Apps can be found in .

Please note that one iframe is created per conversation in order to keep a context for an app for each conversation. It is recommended to keep the app very lightweight and avoid heavy processing or streaming updates.

Objectives

You will learn the following things

Prerequisites

This tutorial was made using Node v14.21.3 and NextJS 13.3.1. Custom Apps available on the iAdvize iOS and Android apps must use the version 2.0.3 or greater.

Steps to follow

This is a tutorial to learn how to install your application in the desk and make your app interact with it. If you want to start the tutoriel, go to Get Started, if you want to know how to make your app interact with the desk, you can find every commands in References

our knowledge base
How to transfer message from the server to the custom app
How to get client's messages using a server
How to use those messages
How to get the JWT
How to use a Middleware
How to call the client
How to store the client
How to put text in the compose box
How to send a card
How to send a card bundle
How to create your custom app on the developer platform
How to create your app repository
How to launch your app
How to link your app and the Custom Apps