# Understand production indicators

The `productionIndicator` query provides a **real-time snapshot** of your team's **current conversation load** on the iAdvize platform. It is designed to help you **track ongoing activity and operational load** at any given moment.

## What is the `productionIndicator` query for?

This query returns high-level indicators that reflect the **live state of conversations** being handled by your agents or bots.

## Response fields

The response from `productionIndicator` includes the following **three metrics**:

#### 1. `pendingConversationsCount` (Int)

The number of conversations that are **awaiting an agent or bot response** (meaning the first message hasn't been handled yet).

#### 2. `snoozedConversationsCount` (Int)

The number of conversations that are **temporarily snoozed**. These are ongoing conversations that have been paused by an agent or automation logic and will resume later.

#### 3. `onGoingConversationsCount` (Int)

The total number of conversations currently being **actively handled** by an agent or bot.

## Next steps

To test this query or see the full schema, visit the [iAdvize GraphQL Explorer](https://graphql.iadvize.dev/queries/productionIndicator).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.iadvize.dev/use-cases/data-and-analytics/retrieve-messages-exchanged-within-a-conversation-1/understand-production-indicators.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.