> For the complete documentation index, see [llms.txt](https://docs.iadvize.dev/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.iadvize.dev/use-cases/data-and-analytics/retrieve-messages-exchanged-within-a-conversation-1/understand-production-indicators.md).

# Understand production indicators

The `productionIndicator` query provides a **real-time snapshot** of your team's **current conversation load** on the iAdvize platform. It is designed to help you **track ongoing activity and operational load** at any given moment.

## What is the `productionIndicator` query for?

This query returns high-level indicators that reflect the **live state of conversations** being handled by your agents or bots.

## Response fields

The response from `productionIndicator` includes the following **three metrics**:

#### 1. `pendingConversationsCount` (Int)

The number of conversations that are **awaiting an agent or bot response** (meaning the first message hasn't been handled yet).

#### 2. `snoozedConversationsCount` (Int)

The number of conversations that are **temporarily snoozed**. These are ongoing conversations that have been paused by an agent or automation logic and will resume later.

#### 3. `onGoingConversationsCount` (Int)

The total number of conversations currently being **actively handled** by an agent or bot.

## Next steps

To test this query or see the full schema, visit the [iAdvize GraphQL Explorer](https://graphql.iadvize.dev/queries/productionIndicator).