Understand production indicators

The productionIndicator query provides a real-time snapshot of your team's current conversation load on the iAdvize platform. It is designed to help you track ongoing activity and operational load at any given moment.

What is the productionIndicator query for?

This query returns high-level indicators that reflect the live state of conversations being handled by your agents or bots.

Response fields

The response from productionIndicator includes the following three metrics:

1. pendingConversationsCount (Int)

The number of conversations that are awaiting an agent or bot response (meaning the first message hasn't been handled yet).

2. snoozedConversationsCount (Int)

The number of conversations that are temporarily snoozed. These are ongoing conversations that have been paused by an agent or automation logic and will resume later.

3. onGoingConversationsCount (Int)

The total number of conversations currently being actively handled by an agent or bot.

Next steps

To test this query or see the full schema, visit the iAdvize GraphQL Explorer.