General Information
Last updated
Last updated
iAdvize is a conversational marketing platform that enables businesses to engage their customers and prospects whether they’re on the website or on social media from one single messaging solution (chat, voice, video). Visitors can get real-time advice from customer service but also from advocates, and members of the brand community via ibbü - our on-demand pool of experts.
Implementing iAdvize is child's play. You just have to insert a tag on each page of your website. Once the solution is deployed, your customer service and marketing teams are completely independent and can set up the solution as they wish.
The iAdvize platform has 2 interfaces:
The administration: administrators and managers of the solution can configure the platform's settings and monitor the agent's activity.
The agent's console panel: it gives superpowers to your agents. That's the place where professional agents or experts can respond intuitively to all the messages they receive.
The iAdvize Developer platform provides complete and detailed documentation to use our integration resources: technical references, step-by-step guides, and good practices.
The Developer Platform also allows developers to build apps. If you want to develop an app, we are providing you with documentation and a private testing environment.
There are two main reasons for building an app with the iAdvize Developer Platform:
You build apps and publish them for our customer community. (We've got more than 500 customers to amaze!)
You build apps in private mode and make them available only for one or more specific customers
Here is an example of a potential protocol between iAdvize and CRM software thanks to a connector:
