Developer Platform
  • Home
  • Getting Started
    • General Information
    • Features Overview
    • Security
  • APPs
    • Public Apps
      • Shopify
      • Salesforce
      • Zendesk
      • Google Analytics
    • Build your App
      • Getting started
      • My Apps
      • App information
      • App Parameters
      • App Plugins
      • Add Webhooks
      • Submit your Apps
      • App security
      • Developer Policy
  • Use Cases
    • Copilots
      • Product Catalog sync through API
      • FAQ sync through API
    • Visitor experience
      • Integrating custom buttons into your site
      • Check availability before escalating to iAdvize
      • Authenticated Messaging
        • Introduction
        • Web client-side implementation
          • Authenticated Messaging overview
          • Brief timeline of the integration process
          • How to enable authenticated mode in the administration portal?
          • How to implement the customer authentication backend (token provider)?
          • How to authenticate with iAdvize in client's website?
          • How to deal with activation success or failure?
          • How to logout?
          • Compatibility with Mobile SDK
          • FAQ
        • Web backend implementation
          • Important information and recommendations
          • Signature and Encryption Detailed Process
          • Technical backend implementation
          • FAQ
      • Cross-domain Conversation Continuity
      • Customize replies with Markdown
    • Agent workspace
      • Custom App example and step-by-step tutorial
        • Get Started
        • Work with the Desk
        • Intent / Trigger
        • JWT
        • References
    • Administration
      • Users
        • SAML SSO Authentication - Implementation Guide
        • Create, update and delete users via API
        • Manage the availability of your users with the iAdvize API
        • Integrate the iAdvize conversation panel into an existing tool
    • Data & Analytics
      • Anonymize a conversation or visitor data
      • Create a custom dashboard
      • Find contact data using GraphQL
      • Retrieve conversations data
      • Retrieve messages exchanged within a conversation
  • Technologies
    • GraphQL API
      • Terminology
      • Reference
      • Authentication
      • Schema lifecycle
      • Error Management
      • Pagination
    • REST API (partially deprecated)
      • Statistic
      • Group (deprecated)
      • Call meeting
      • Operator (deprecated)
      • Skill (deprecated)
      • Transaction (deprecated)
      • Visitor (deprecated)
    • Webhooks
      • Reference
      • Guides
    • Desk events
      • Reference
    • Web & Mobile SDK
      • Javascript Web SDK
        • Reference
      • Javascript Callbacks
        • Reference
        • Guides
      • Mobile SDK
        • Fourme (latest)
        • Epoisses
        • Dauphin
        • Cantal
        • 🤝Support Policy
        • 🤔Frequently Asked Questions
    • Custom App
    • External Bot
      • Implementation
        • Configuration flow
        • Conversation flow
        • Conversation objects
      • Configuration
      • FAQ
      • Best practices
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  • What is iAdvize?
  • What is the Developer Platform?
  • Why build apps on iAdvize?

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  1. Getting Started

General Information

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Last updated 3 months ago

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What is iAdvize?

is a conversational marketing platform that enables businesses to engage their customers and prospects whether they’re on the website or on social media from one single messaging solution (chat, voice, video). Visitors can get real-time advice from customer service but also from advocates, and members of the brand community via - our on-demand pool of experts.

Implementing iAdvize is child's play. You just have to insert a tag on each page of your website. Once the solution is deployed, your customer service and marketing teams are completely independent and can set up the solution as they wish.

The iAdvize platform has 2 interfaces:

  • The administration: administrators and managers of the solution can configure the platform's settings and monitor the agent's activity.

  • The agent's console panel: it gives superpowers to your agents. That's the place where professional agents or experts can respond intuitively to all the messages they receive.

iAdvize
iAdvize

What is the Developer Platform?

The iAdvize Developer platform provides complete and detailed documentation to use our integration resources: technical references, step-by-step guides, and good practices.

The Developer Platform also allows developers to build apps. If you want to develop an app, we are providing you with documentation and a private testing environment.

Why build apps on iAdvize?

There are two main reasons for building an app with the iAdvize Developer Platform:

  • You build apps and publish them for our customer community. (We've got more than 500 customers to amaze!)

  • You build apps in private mode and make them available only for one or more specific customers

Here is an example of a potential protocol between iAdvize and CRM software thanks to a connector:

iAdvize
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CRM Webhook