Cross-domain Conversation Continuity
Implement cross-domain conversation continuity in the era of first-party cookies.
Discover how iAdvize handles data storage in this Help Center article : https://help.iadvize.com/hc/articles/216438047
Since the 2024 phase-out of third-party cookies, iAdvize can no longer reliably link visitor identities across domains. While this is good news for privacy in general, it means that multi-domain clients need to add a query parameter to their pages to maintain conversation continuity between websites that do not share a top-level domain.
This is how it should be implemented :
Use the iAdvize WebSDK to retrieve the
conversationId
when a conversation is ongoing :
Add the conversationId to all relevant links.
Here is a full example of what it might look like :
See an example in this codesandbox : https://codesandbox.io/p/sandbox/cross-domain-conversation-continuity-hyx6fx
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