FAQ

Where can I find the iAdvize public key?

• Please see here.

My visitor is authenticated (a JWT is in the local storage) but I don’t have a padlock 🔒 on the desk of the agent

• Be sure, when you are in an authenticated space of your website where the visitor authentication is enabled, to remove the usage of the `extId` system: About the External ID usage (extId)

JWT not valid

• Ensure you set all the required claims with the right prefixes

{
	"https://iadvize.com/userId":"myuserid",
	"iss":"https://livechat.iadvize.com",
	"exp":1602060589
}

• Ensure the JWT is signed with the right algorithm

{
	"alg": "RS256"
}

• Ensure the JWE is encrypted with the right algorithm

{
	"enc": "A256GCM",
	"alg": "RSA-OAEP-256"
}

• Ensure you use the right private key and the right iAdvize public key. Ensure iAdvize set up your public key in your settings