# Statistic (deprecated)
{% hint style="danger" %} **This resource is deprecated.** You should consider using our GraphQL API with the `Metrics` object.
{% endhint %}
## **Get statistics**
`GET /statistic`
See below to discover used fields and see [reading section](https://docs.iadvize.dev/technologies/rest-api/..#read) to discover some output examples.
### **Filters**
| Filter | Description | Values | Use |
| ----------------------------------------------------------- | ---------------------------------------------------------------------------- | --------------------------------------------------------------------------------------- | ---------------------------------------------------------- |
| website\_id `deprecated, use website_list property instead` | Website identifier | `?filters[website_id]=123` | |
| website\_list | Website identifiers | `?filters[website_list]=123,24,32` | |
| channel | Channel | `chat`, `call`, `facebook`, `facebookBusinessOnMessenger`, `sms`, `whatsapp` or `video` | `?filters[channel]=chat` |
| resource | Resource to group the data by | `operator`, `group`, `skill`, `rule`, `contact_type` or `page_type` | `?filters[resource]=operator` |
| resource\_id | Resource ID to get only the data of this resource | `?filters[resource_id]=32` | |
| indicators | Indicators to filter | See list below | `?filters[indicators]=indicator1,indicator2` |
| from | Date from | `YYYY-MM-DD` or `YYYY-MM-DD HH:MM:SS` | `?filters[from]=YYYY-MM-DD` |
| to | Date to | `YYYY-MM-DD` or `YYYY-MM-DD HH:MM:SS` | `?filters[to]=YYYY-MM-DD` |
| granularity | Get data per hour, per day or per month (only when 1 indicator is requested) | `hour`, `day`, `month` | `?filters[indicators]=indicator1&filters[granularity]=day` |
### **Indicators**
#### **Contact indicators**
available on `chat`, `call`, `video`, `facebook`, `facebookBusinessOnMessenger`, `sms`, `whatsapp`
| Indicator | Label | Description | Value |
| -------------------------------------------------- | ------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------- | ------ |
| contact\_answered\_after\_first\_message\_duration | Response time after first message
(not available for bots -> null value returned)
| Average response time between conversation push event (assignation to an agent or expert) and the first agent's answer. | Second |
| contact\_answered\_duration | Response time
(not available for bots -> null value returned)
| Average response time between a customer's request and the agent's response. | Second |
| contact\_closed\_after\_last\_message\_duration | Length of time between last message and closing of chat (not available for bots -> null value returned) | Average amount of time between the visitor's last message and the closing of the chat discussion on the panel. | Second |
| contact\_duration | Average processing time | Average length of all contacts, the length of a contact being defined as the difference between the end time (closure) and start time. | Second |
| contact\_number | Initiated contacts | Number of contacts initiated during the selected period. | Number |
| contact\_sent\_message\_number | Sent messages | Total number of messages within a conversation sent by the agents. | Number |
| contact\_received\_message\_number | Received messages | Total number of messages within a conversation received by the agents. | Number |
| contact\_unanswered\_number | Contacts initiated with no response | Number of contacts initiated by a visitor with no response from an agent. | Number |
available on `chat`
| Indicator | Label | Description | Value |
| ---------------------------------------------- | -------------------------------------------- | -------------------------------------------------------------------------------------------------------------------- | ------ |
| contact\_missed\_number | Missed contact opportunities | Estimated number of missed contact opportunities because the agents were totally busy, offline or not in production. | Number |
| contact\_missed\_with\_busy\_operators\_number | Missed contact opportunities (agents busy) | Estimated number of missed contact opportunities due to agents being totally busy. | Number |
| contact\_missed\_with\_no\_operators\_number | Missed contact opportunities (agents absent) | Estimated number of contacts missed because the agents were either not connected or not in production. | Number |
| contact\_simultaneous\_number | Simultaneous contacts | Average number of contacts processed simultaneously by an agent during his online presence. | Number |
available on `chat`, `call`, `video`
| Indicator | Label | Description | Value |
| ----------------------------------- | ---------------------------- | ------------------------------------------------------------------------------------------------------------- | ------ |
| contact\_per\_hour\_average\_number | Contacts / hr of the website | Average number of contacts processed by all agents for an hour of production. | Number |
| contact\_per\_hour\_number | Contacts per hour | Average number of contacts processed by an agent for an hour of production. | Number |
| rule\_contact\_rate | Response rate | Proportion of displays having generated a contact. | Rate |
| rule\_display\_number | Displays | Number of chat/call displays generated on the website during the period. | Number |
| targeting\_rule\_triggered | Triggers | Number of times a targeting rule has been triggered, as a consequence of visitors meeting the right criteria. | Number |
#### **Presence indicators**
available on `chat`, `call` and `video`
| Indicator | Label | Description | Number |
| --------------------------------------- | -------------------------------------- | ------------------------------------------------------------------------------------------------------------------------ | ------ |
| max\_and\_partial\_occupation\_duration | Global occupation | Period during which an agent is connected to the panel and is occupied partially or to the maximum. | Second |
| max\_occupation\_duration | Maximum occupation | Period during which an agent is connected to the panel and is occupied to maximum capacity. | Second |
| max\_occupation\_rate | Maximum occupation rate | Part of production time during which an agent is connected to the panel and is occupied to a maximum. | Rate |
| non\_production\_duration | Not in production | Period during which an agent is connected to the panel, unavailable and yet not busy. | Second |
| non\_production\_rate | Not in production rate | Proportion of connection time during which an agent is connected to the panel, unavailable and yet not busy. | Rate |
| presentation\_duration | Smoothed period of button presentation | Period during which buttons are displayable. Length of the time slot covered with at least one agent available. | Second |
| production\_smoothed\_duration | Smoothed period of production | Period during which operators were in production. Length of the time slot covered with at least one agent in production. | Second |
available on `chat`, `call`, `video`, `facebook`, `facebookBusinessOnMessenger`, `sms`, `whatsapp`
| Indicator | Label | Description | Value |
| ----------------------------------- | --------------------------- | --------------------------------------------------------------------------------------------------------------------- | ----- |
| presence\_duration | Total period of presence | Total period during which the agents were connected to the desk. | |
| presence\_smoothed\_duration | Smoothed period of presence | Period during which operators were connected. Length of the time slot covered with at least one agent present. | |
| occupation\_rate | Partial occupation rate | Part of production time during which an agent is connected to the panel and is partially busy. | |
| non\_occupation\_duration | Inocc. | Period of time during which an agent is connected to the panel and is simultaneously available and not busy. | |
| non\_occupation\_rate | Rate of non-occupation | Part of production time during which an agent is connected to the panel and is simultaneously available and not busy. | |
| max\_and\_partial\_occupation\_rate | Global occupation rate | Part of production time during which an agent is connected to the panel and is occupied partially or to the maximum. | |
| production\_duration | In production | Period during which an agent is connected to the panel and is available or busy. | |
#### **Satisfaction indicators (deprecated)**
{% hint style="danger" %} **These indicators are no longer available in our REST API** since the new satisfaction is computed in a different way. You should consider using our GraphQL API with the query `satisfactionSurveyResponses` or with the object `satisfactionSurvey` contained in the `searchClosedConversations` query.
{% endhint %}
available on `chat`, `call` and `video`
| Indicator | Label | Description | Value |
| -------------------------------- | --------------------- | ------------------------------------------------------------------------------------- | ------ |
| satisfaction\_delay\_rate | Waiting time | Visitor satisfaction rate with the waiting time before receiving an answer. | Rate |
| satisfaction\_global\_rate | Overall satisfaction | Overall satisfaction rate of visitors. | Rate |
| satisfaction\_resolution\_rate | Quality of response | Visitors' satisfaction rate with the response given by the agent. | Rate |
| satisfaction\_respondent\_number | Number of respondents | Number of visitors who replied to a satisfaction survey following a discussion. | Number |
| satisfaction\_respondent\_rate | Response rate | Proportion of conversations after which visitors completed the satisfaction survey. | Rate |
| satisfaction\_welcome\_rate | Quality of welcome | Visitor satisfaction rate with the welcome. | Rate |
| occupation\_duration | Partial occupation | Period during which an agent is connected to the panel, unavailable and yet not busy. | Second |
#### **Transactions indicators**
available on `chat`, `call`, `video`, `facebook`, `facebookBusinessOnMessenger`, `sms`, `whatsapp`
| Indicator | Label | Description | Value |
| --------------------------------------------------- | ------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------- | ------ |
| conversion\_rate | Conversion rate | Proportion of conversations which led to transactions. | Rate |
| cart\_after\_contact\_amount | Average order value after contact | Average order value following a contact. | Number |
| cart\_global\_amount | Average order value on the website | Average Order Value, all visitor categories. | Amount |
| transaction\_after\_contact\_amount | T/O after contact | Total turnover from visitors who dialogued and completed a transaction after a contact. | Amount |
| transaction\_after\_contact\_number | Transactions after contact | Total number of transactions from visitors who dialogued and then completed a transaction following the contact. | Number |
| transaction\_total\_amount | Website T/O | Total turnover, all visitor categories. | Amount |
| transaction\_total\_number | Website transactions | Total number of transactions (all categories). | Number |
| transaction\_after\_contact\_duration | Transformation time after contact | Average time between the first exchange and the transaction following a contact. | Second |
| transaction\_after\_conversation\_amount\_per\_hour | Website transactions amount per hour | Average turnover generated by an agent after a contact on an hourly basis | Amount |
| transaction\_missed\_with\_busy\_operators\_amount | T/O missed (agents totally busy) | Estimated lost turnover due to agents being totally busy. | Amount |
| transaction\_missed\_with\_busy\_operators\_number | Missed transaction opportunities (agents totally busy) | Estimated number of missed transaction opportunities because the agents were totally busy. | Number |
| transaction\_missed\_with\_no\_operators\_amount | Missed T/O opportunity (agents absent) | Estimated turnover missed because the agents were not connected or not in production. | Amount |
| transaction\_missed\_with\_no\_operators\_number | Missed transaction opportunities (agents absent) | Estimated number of missed transaction opportunities because the agents were not connected or not in production. | Number |
| transaction\_amount\_per\_conversation | Website transactions amount per conversation | Average turnover generated for each conversation done | Amount |