FAQ sync through API

This page will describe how you can use our GraphQL API to synchronize FAQ AI Knowledge with your systems, with the aim to use this knowledge in your generative AI bots.

This feature is under preview, this means we reserve the right to modify the behaviour of this part of the API without maintaining backward compatibility. To learn more about previews, please follow this link.

The Accept header to add to HTTP requests in order to gain access to this preview is application/vnd.iadvize.knowledge-preview+json

Introduction

This feature allows to keep knowledge about FAQs up to date, by allowing you to send updates, creations and deletion operations about the FAQ information your system holds. Upon receiving these events, we'll index the new knowledge such that your bot can use the very latest information to answer your visitors' questions.

To do so, we'll look into how you can create a knowledge source (your FAQ), and insert, update and delete knowledge items (your FAQ information).

Step 1: Create a new KnowledgeSource

This operation will only need to be done once, therefore there is no need to write any code for it.

It consists in using GraphQL to create a new KnowledgeSource, and taking note of the identifier that was attributed to it. This identifier will be used during step 3.

Using Apollo

You can open the GraphQL mutation by clicking on this link. You'll need to:

• Be logged in as an administrator.

• Replace the variables in the bottom panel with the identifier of your project, the name of the knowledge you're about to create ("API sync FAQ" for instance).

• Execute the query by clicking the KnowledgeSourceCreate blue button.

• Write down the identifier of the KnowledgeSource that will appear in the right panel.

Manually

If you are requesting our GraphQL API directly, do not forget to get your GraphQL token first

Step 2: Synchronize your FAQs with us

Now you have a KnowledgeSource, you can add, update or delete items within that source. In order to do this, you'll need to react to events within your system and call our GraphQL API.

Create or update an FAQ item

You can use this mutation, bearing in mind you can submit up to 100 FAQs in a single mutation.

Mutation

mutation KnowledgeFAQsUpsert($input: KnowledgeFAQsUpsertInput!) {
  knowledgeFAQsUpsert(input: $input) {
    upsertedFAQs {
      faqId
      status
    }
  }
}

Variables

{
  "input": {
    "knowledgeSourceId": "<id from step 1>",
    "faqs": [
      {
        "id": "1",
        "question": "How to return a product?",
        "answer": "You must send it to <your address>"
      }
    ],
  }
}

Delete FAQ items

Mutation

mutation KnowledgeFAQsDelete($input: KnowledgeFAQsDeleteInput!) {
  knowledgeFAQsDelete(input: $input) {
    deletedFAQs {
      faqId
      status
    }
  }
}

Variables

{
  "input": {
    "knowledgeSourceId": "<id from step 1>",
    "faqIds": [
      "<FAQ item id from your system to delete>"
    ]
  }
}