External Bot

In this section, you will learn how to create, configure and implement an external bot connected to iAdvize.

Introduction

A bot is a regular iAdvize operator. It has all the properties of an operator and can interact with your visitors.

In a nutshell, the Bot plugin:

• Allows bots providers to create their connector thanks to the Developer Platform

• Allows customers to connect their iAdvize account to a bot provider and connect bots seamlessly. These bots interact with iAdvize like a human agent

What can you do with external bot?

✅ Bots can

• Be available to chat.

• Handle a conversation in one language.

• Reply to a user:

  • ask questions and act on replies;

  • send rich content such as links, carousels, and much more;

  • schedule messages to be sent later on;

• Proactively send a message to the user (after the conversation has started)

• Escalate a conversation to another operator.

• Prequalify some visitor data (identification number, email address…).

• And much more !

❌ Bots cannot

• Be part of a conversation at the same time than another agent

• Proactively engage a conversation