External Bot
In this section, you will learn how to create, configure and implement an external bot connected to iAdvize.
Introduction
A bot is a regular iAdvize operator. It has all the properties of an operator and can interact with your visitors.
In a nutshell, the Bot plugin:
Allows bots providers to create their connector thanks to the Developer Platform
Allows customers to connect their iAdvize account to a bot provider and connect bots seamlessly. These bots interact with iAdvize like a human agent
What can you do with external bot?
✅ Bots can
Be available to chat.
Handle a conversation in one language.
Reply to a user:
ask questions and act on replies;
send rich content such as links, carousels, and much more;
schedule messages to be sent later on;
Proactively send a message to the user (after the conversation has started)
Escalate a conversation to another operator.
Prequalify some visitor data (identification number, email address…).
And much more !
❌ Bots cannot
Be part of a conversation at the same time than another agent
Proactively engage a conversation
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