External Bot
In this section, you will learn how to create, configure and implement an external bot connected to iAdvize.
Last updated
In this section, you will learn how to create, configure and implement an external bot connected to iAdvize.
Last updated
A bot is a regular iAdvize operator. It has all the properties of an operator and can interact with your visitors.
In a nutshell, the Bot plugin:
Allows bots providers to create their connector thanks to the Developer Platform
Allows customers to connect their iAdvize account to a bot provider and connect bots seamlessly. These bots interact with iAdvize like a human agent
Be available to chat.
Handle a conversation in one language.
Reply to a user:
ask questions and act on replies;
send rich content such as links, carousels, and much more;
schedule messages to be sent later on;
Proactively send a message to the user (after the conversation has started)
Escalate a conversation to another operator.
Prequalify some visitor data (identification number, email address…).
And much more !
Be part of a conversation at the same time than another agent
Proactively engage a conversation
