# External Bot

## Introduction

A bot is a regular iAdvize operator. It has all the properties of an operator and can interact with your visitors.

In a nutshell, the Bot plugin:

* Allows bots providers to create their connector thanks to the Developer Platform
* Allows customers to connect their iAdvize account to a bot provider and connect bots seamlessly. These bots interact with iAdvize like a human agent

<figure><img src="https://76519009-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC3dwvuSeenw12Wd9Vfpf%2Fuploads%2Fgit-blob-2a5d00e225c00172328ed75e9956293763eb50ce%2Fexternal-bots-main.gif?alt=media" alt=""><figcaption></figcaption></figure>

## What can you do with external bot?

### ✅ Bots can <a href="#bots-can" id="bots-can"></a>

* Be available to chat.
* Handle a conversation in one language.
* Reply to a user:
  * ask questions and act on replies;
  * send rich content such as links, carousels, and much more;
  * schedule messages to be sent later on;
* Proactively send a message to the user (after the conversation has started)
* Escalate a conversation to another operator.
* Prequalify some visitor data (identification number, email address…).
* And much more !

### ❌ Bots cannot <a href="#bots-really-cannot" id="bots-really-cannot"></a>

* Be part of a conversation at the same time than another agent
* Proactively engage a conversation


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.iadvize.dev/technologies/external-bot.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.