Reference
Event | Description |
---|---|
A new conversation pops in the operator's desk or the desk is refreshed with a previously opened conversation. | |
The conversation gets the focus because: - It’s the only one on the iAdvize desk - The operator clicks on it - Another conversation is removed from the desk and this conversation is "elected" to receive the focus | |
The operator clicks on another conversation or the operator closes, snoozes or transfers the conversation. | |
The conversation disappears from the desk because the conversation is closed, snoozed, or transferred. | |
Triggered each time iAdvize discovers new information about the visitor: - When the conversation is added to the iAdvize desk - When the visitor authenticates (even during a conversation) - When the operator edits the visitor's information from the console - etc. | |
Triggered each time the agent’s status is updated for all channels available. The different availability status are:
| |
Triggered each time a visitor, an operator or an ibbü expert send a message in any conversations present on the desk conversationParticipantType must have different value: Visitor : Message is come from Visitor Professional : Message is come from operator's desk (not ibbü expert) Expert : Message is come from ibbü expert |
CONVERSATION_ADDED
CONVERSATION_FOCUSED
CONVERSATION_FOCUS_LOST
CONVERSATION_STATE_BOX_CLICKED
CONVERSATION_VISITOR_UPDATED
The allKnownIAdvizeFields
refers to the visitor fields available in an iAdvize visitor profile.
CONVERSATION_REMOVED
AVAILABILITY_UPDATED
CONVERSATION_MESSAGE_ADDED
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